What ingredients are in your products?

We use a premium grade soy wax in our wax melts and an environmentally friendly soya-based solvent base for our diffusers and room sprays which gives maximum scent release in all our products. The fragrance oils we use are vegan friendly and cruelty free. 

Are your products pet friendly?

Our scents and ingredients are non-toxic to our furry friends, however we recommend keeping all of our products out of reach of pets.

Should you require further ingredient information please email us at info@rosieandbee.com

An item is saying sold out, when will it be available again?

We work to keep our website fully stocked at all times, but on occasion when a product you want may be out of stock we aim to have it back on the website within 10 days.

How do you use wax melts?

All of our wax melt packs have six sections. For optimal use break off one cube and place it on top of your burner. You can use an electric or tea light burner but we recommend using a tea light burner as they reach a higher temperature giving a stronger scent throw.  

The intensity of fragrance will depend on your room size.  For best results we recommend you close the windows in the room you are burning the wax. Each wax melt cube has a minimum of 6 hour burn time so can be melted  again and used until the scent diminishes.

How do I clean the wax out of my burner? 

There are different ways to remove the wax from your burner.  When the wax has cooled and solidified, light a tea light or turn on your burner until the wax has started to heat and gently press on the edges of the wax to pop it out. You can also use cotton balls to soak up melted wax and then dispose. Do not pour hot wax down a sink or use wipes and cleaning products to clean the burner. Do not use sharp objects to clean out wax as this may crack or damage the burner or cause injury.

 How do I store my wax melts?

Our wax melt packs are made to be stored in the packaging. We recommend keeping your wax melt packs in a cool, dry place. When properly stored the scent can be retained in the wax for up to 12 months.

Our wax melt packaging is made from recycled materials and are fully recyclable when you have finished using the contents.

When will I receive my order?

We aim to dispatch orders within three working days.  All deliveries are sent via Royal Mail second class Signed For service. During busy periods such as Christmas all carriers advise that these times may be longer so please bear that in mind when ordering.

Can I track my order?

All orders are posted using the Royal Mail Signed For service and tracking is available. Our shipping notifications are not linked to Royal Mail, however if you would like a copy of your tracking number please email info@rosieandbee.com with your order number, last name and postcode and we will send it to you.